1. Eligible Return Scenarios

A return or exchange request may be considered in the following situations:

Requests are subject to verification by Kifayti and/or the seller.

2. Non-Returnable Situations

Returns or refunds will not be accepted for:

3. Return Request Timeline

Customers must raise return requests within 24 hours of delivery for wrong or damaged products, or within such other period as displayed on the product page. Late requests may not be accepted.

4. Verification Process

Kifayti may require product photographs, unboxing video, Invoice or Order ID, or physical inspection to verify the claim. Fraudulent or abusive claims may result in account restrictions.

5. How to Raise a Return Request

6. Refunds

Refunds, where approved, may be processed through the original payment method, store credits, wallet balance, or replacement/exchange. Refund timelines may vary depending on banks and payment providers. Kifayti reserves the sole discretion to determine refund eligibility subject to applicable law.

7. Cancellation Policy

Orders may be cancelled before dispatch, before seller acceptance, in cases of inventory unavailability, or due to fraud prevention checks. Once dispatched, certain orders may no longer be cancellable.

8. Abuse Prevention

Kifayti reserves the right to reject abusive return claims, restrict accounts with excessive returns, disable COD facilities, and take legal action in fraudulent cases.

9. Contact