1. Information We Collect

We may collect the following categories of information:

A. Information You Provide

• Name, mobile number, and email address
• Delivery address and contact details
• Account credentials
• Customer support communications

B. Transaction Information

• Order history and payment status
• Billing details
• Refund or cancellation records

C. Technical Information

• IP address, browser type, and device information
• Operating system and approximate location data
• Platform usage activity

D. Third-Party Login Information

If you log in through Google or similar providers, we may receive profile details authorised by you.

2. Purpose of Data Collection

We use your information to:

• Process and fulfil orders, and arrange delivery
• Provide customer support and resolve disputes
• Improve Platform functionality and personalise your experience
• Prevent fraud, abuse, and unauthorised access
• Comply with legal and regulatory obligations under Indian law
• Send transactional notifications and, with your consent, promotional communications

3. Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared only with:

• Sellers — your name, address, and order details for order fulfilment
• Delivery partners — your address and contact number for delivery
• Payment gateways — transaction data processed securely via Razorpay
• Government or legal authorities — when required by law or court order
• Professional advisors and service providers — bound by confidentiality obligations

4. Data Retention

We retain personal information only for as long as necessary for business operations, legal compliance, tax and accounting requirements, fraud prevention, and dispute resolution. Certain records may be retained even after account deletion where required by law.

5. Cookies & Tracking Technologies

Kifayti uses cookies and similar technologies for login authentication, cart management, analytics, performance monitoring, and personalisation. You may disable cookies through browser settings; however, some Platform features may not function properly.

6. Data Security

We implement reasonable technical and organisational safeguards including SSL encryption, access controls, secure hosting infrastructure, and internal security protocols. However, no online transmission system is completely secure and Kifayti cannot guarantee absolute security.

7. User Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete data
• Withdraw consent for data processing
• Request account and data deletion
• Opt out of marketing communications at any time

Requests may be submitted to support@kifayti.in.

8. Children's Privacy

The Platform is not intended for individuals below 18 years of age. Kifayti does not knowingly collect data from minors. If you believe a minor has provided personal data, please contact us immediately and we will delete it.

9. Third-Party Services

The Platform may contain links or integrations with third-party services. Kifayti is not responsible for the privacy practices or content of third-party platforms.

10. Policy Updates

Kifayti may update this Privacy Policy periodically. Material changes may be communicated through Platform notices or email notifications. Continued use of the Platform after such changes constitutes your acceptance of the updated policy.

11. Contact Information